Innovative Chatbots, a company committed to providing chatbot scripts for websites and apps, has released a series of examples showcasing how chatbots can be used to offer an enhanced customer experience. The company believes it is important for businesses to understand the potential of conversational AI and how it can provide a better experience for customers. The chatbot examples demonstrate how technology can be used to converse with customers on a more personal level, enabling deeper engagement and better experiences.

Conversational AI is a growing trend

Conversational AI is a new branch of AI that allows machines to have conversations with humans. While it can be argued that humans are just as good as chatbots, at the moment it is much easier to add a human dimension to a digital system. For example, chatbots are not able to understand complex user input, including slang and idioms, or understand multi-part, user-frequently used questions, so they can only be used on broad-level needs.

Chatbots are set to revolutionize the way people interact with the internet and the way businesses operate. As an example, consumer-orientated brands like Tesco and Nando’s are already using chatbots on their websites to help customers select items, with great success.

The Importance of Conversational AI

One of the major advantages of using chatbots in the modern age is that it enables users to engage with websites and apps in a more human manner, allowing businesses to engage and retain customers. Conversational AI allows companies to automate certain tasks that would otherwise take much longer to achieve, while providing more meaningful interactions with the user.

The idea of conversational AI doesn’t only mean interacting with a chatbot, but rather connecting with customers in a more meaningful way, making them feel more at home with their interactions with the brand.

With a more personal approach, users can become more engaged and share the experience with friends and family, which is essential for businesses looking to build a loyal customer base.

Conversational AI vs Chatbot

Conversational AI refers to machine learning methods that enable chatbots to adapt and learn new conversations, all within a few short hours, and provide a personalized customer experience. Chatbots are on the rise, and businesses can leverage them for a variety of applications. They are particularly useful in industries that offer a personal touch such as travel, customer service, and sales.

Innovative Chatbots, a company who focuses on building chatbots for business, showcases the potential of chatbots on our Bot Examples page.

On this page, we demonstrate a variety of chatbot examples which can be used in a number of business industries.

Innovative Chatbots Examples

The launch of chatbots for websites and apps is an exciting opportunity for businesses to grow and serve their customers better. As a company, we want to be at the forefront of this technology and help demonstrate how conversational AI can improve engagement and enhance customer experiences. This is a rapidly evolving field and it’s great to see more companies engaging with it. Most importantly, businesses need to explore the potential chatbots offer and to know what conversations to avoid in order to create a positive customer experience.

Chatbots provide a platform where a website or app can effectively provide a personalized experience.

Conversational AI in customer service

Customer service chatbots are helping businesses manage the flow of customer interactions with bots that are able to handle higher volumes of traffic than traditional customer service chatbots. The main problem with conversational AI is that people have such an inherent need to have a human conversation. They want to be able to have a conversation with someone who understands them, who can give them a recommendation or recommend something and not just ask a question.

Innovative Chatbots’ customer service chatbots enable a more intimate customer experience and help businesses to understand what their customers are interested in.

Conversational AI in lead generation

Innovative Chatbots demonstrates how conversational chatbots can be used to encourage communication between a customer and a business, instead of a sales associate. We highlight how chatbots can improve user experience and help prospects become more interested in discussing the prospect’s needs and concerns.

Customer service representatives from a bank, health care industry like Chiropractors or a grocery store can experience improved customer service by focusing on personalized communication within the chatbot. The focus of the chatbots are to reduce the time needed for a representative to assist a customer or assist in answering common questions to allow staff to better assist others who have more personalized questions. These chatbots can also help in other ways like saving time between signing up for an online account and actually accessing the account.

Conversational AI in sales

Being able to talk to a business through a chatbot to obtain information or ask questions is a hugely efficient method of customer service. Not only does it ensure that the conversation is answered more quickly but it also means that the customer feels heard. It is extremely important to get this right, however, if a chatbot is to become part of a company’s everyday operations. According to Nettitude, brands that fail to implement technology properly may be setting themselves up for significant risk when it comes to meeting customer expectations.

Conversational AI in Real Estate

Conversational AI is increasingly being used by home sellers to market their homes and connect with potential buyers. They can use this to build trust among potential buyers by engaging them with questions and friendly dialogue. The examples from Innovative Chatbots also show how to connect with interested buyers based on where they are looking to live.

In Conclusion

Chatbots are creative, conversational, and / or can be funny. But it’s important to not over-engineer the content. As long as you keep it simple, your chatbot can be creative, conversational or funny and reach a level of engagement with the user to help turn leads into customers.

Interested in a chabot for your business? Check out our example bots and contact us today to get started!

No matter what your definition is, it’s clear that chatbots are here to stay, and the best way to ensure that you’re benefiting from the technology is to take the time to understand what it does, and how it can benefit your business.

Chatbots are in many ways a lot like live chat. They try to strike a conversation and provide answers to a person who is interacting with it in hopes they will help that person answer their questions and use their service or purchase their products. If a person asks certain questions or answers in a certain way, it can be deduced that they are interested in your product or service and be then placed into a funnel to further persuade them to complete an order with you.

Using a chatbot, you can program it in a certain fashion to help gain information which then pushes this to a real person to sell that product or service. For example, a chatbot can ask for a name, email and phone number and then start to qualify the person by asking a defined set of questions.

How a chatbot qualifies a lead

Let’s put this in a bit more perspective. If we have a real estate chatbot on our website, we may program it to start out asking for their name and then asking questions like if the person is looking to buy or sell their house. Then, the next questions are based on that answer. If the person states they are looking to buy a home, the bot will ask questions pertaining to how many bedrooms, baths and what their budget is among a list of other questions. Once this chat is complete, the chatbot will then email the real estate company this information so they can follow up with the person looking to buy.

This is just one way a chatbot can be used. No matter what type of chatbot you create, it must have a way to pass on the information it receives to the human who needs it, and it has to do so in a way that makes sense to that human. If it can’t, then the chance of the chatbot getting used is pretty low.

If you follow common industry practices (e.g., qualifying the lead), it doesn’t make much sense for a chatbot to provide input into the text field when a person is submitting their contact information. A chatbot should only be doing the following things: Providing a definition of the lead Briefing the lead on the product and services Answer questions, one at a time Provide a customer satisfaction survey And, depending on the context, provide basic step-by-step instructions. The presence of the initial header, the integration of the chatbot into an existing sales channel, and the follow-up is typically all that’s required to pass the lead along. The amount of effort required to qualify the lead isn’t nearly enough to warrant or justify a chatbot as an intermediary.

How Chatbots understand the target audience better

As it turns out, when interacting with a chatbot, the user is choosing to use it as the preferred channel for communication. Whether the user identifies a desire to speak with a human being or a chatbot, the human will be automatically redirected to the chatbot to determine whether this response needs to be a request, a suggestion, or an action, based on the feedback received. As a result, the chatbot is very good at providing exactly the information a human needs to evaluate a lead, take actions based on that information, and keep the conversation going.

How Chatbots Segment your customers

This is where the process of identifying which languages your customers communicate in is important. The best way to do this is to install a customer relationship management (CRM) system. This will then record all of the data and interactions you have with your customers. By mapping this data, you will be able to figure out which languages your customers are most fluent in. From this, you will be able to tell which languages you should focus on when building chatbots for your business. To be successful at segmenting your customers’ voice of customers, you need to ask specific questions. For example, if you’re a property management business, you could ask: Which demographic segment of the audience responds best to the use of automated assistants?

Auto qualify leads with chatbots

In a chatbot-driven world, it makes sense that lead qualification is done through chatbots. At this point, you might be wondering what it takes to automatically qualify leads when you run a chatbot. The easiest way to do this is to create a bot to deal with common requests. When creating your bot, you should build it in a way that it works similarly to the most common customer service requests.

Replace forms with lead generation bots

Lead generation bots, also known as predictive lead scoring, match consumers to what products they’re most likely to buy. You can build your own custom chatbot that applies your sales process to get those leads in the right channel. Why aren’t chatbots more popular? For one thing, traditional forms and drip email campaigns are built to solve different problems.

Forms might help you collect information from customers to help you start the drip campaign. While drip emails can help you gather leads, the emails themselves don’t contain a sales process.

What chatbots do have going for them, though, is the low cost of operation and the ability to add a drip within the chatbot itself.

Schedule appointments 24×7 with lead bots

What if you could go to a bot when you want to schedule an appointment, make an appointment, and your bot has your appointment ready to go? You would have a chat with a bot about it, and the bot would automatically set up the date, time, and location for the meeting without you needing to do any of the scheduling yourself. If you don’t know if it will be working that day, the bot will find a way to assure you that the bot will be working when you make the appointment. The number of bots that are becoming available all over the internet have caused some to raise concerns about bots being able to qualify leads. As it turns out, however, not every bot qualifies leads, but many do qualify leads, and some do so very effectively.

Educate your audience with chatbots

To educate your audience on the topics, decisions and examples they will encounter, design the message to work well across multiple platforms, systems and devices. Once a message or discussion gets started, chatbots can easily reference external information (the web, wikis, etc.) to keep the conversation going. Remember: this isn’t the chatbot’s fault Chatbots are just tools — they are neither good nor bad by themselves, but they will likely be bad with poor input. Many popular chatbots are far from perfect in their ability to deliver tangible results. A sales chatbot, for example, is unlikely to always be 100 percent accurate when its data is pulled from random websites and chosen in the most random way possible.

Use live chat handover for complex sales conversations

This is very common. When salespeople make a complex sales call, someone has to facilitate the call by stepping in and turning over the conversation to someone else who can get the final answer. This is where live chat handover plays an important role. This is where your live chat product can help as a last-stage entry point for the next part of the call. You can see a live demo of live chat handover in action on Facebook. Live chat handover, by contrast, avoids a lot of possible misunderstanding as it provides the live chat agent the final answer to the request, as opposed to some salesperson responding. use chatbots for management There are other applications for chatbots that are less immediately obvious.

Build strong customer relationships

The AI training technology solutions market is estimated to be worth $5 billion by 2020. If companies make the conscious effort to build strong relationships with their customers, then they will naturally have the chatbot chat. However, if there’s one thing a good CRM and sales automation solution will provide, it’s a means to understand your current customer’s goals, needs, desires, pain points, and potential objections to your solution. If you use this information to build stronger relationships, then people will naturally be curious and approach you on their own and become brand loyal. That’s when you can use your chatbot to assist the customer. If they’re already interested in your solution, you can use the chatbot to refine that interest.

Engage visitors who intend to bounce

The best way to get some of your leads to stick around and convert into customers is to ask for a result from them, right? Unfortunately, chatbots are not nearly as advanced as the developers who wrote them expect them to be, and many times, it’s a breeze to trigger a sale. Chatbots are excellent at one-off questions, but they’re not great at converting a person who visits your site into a customer. The quickest way to get a bounce-back visitor is to use the aforementioned tactics. This works only if you use it correctly. This is one reason why using chatbots is a huge mistake. You’re setting your visitors up for failure. Prepare your visitors for conversion by showing them exactly what to do after they land on your site.

Cost Effective

Another great thing about chatbots is you don’t need an IT team to build a chatbot. You can get your chatbot in a few ways.

1. You can find the right chatbot platform for you, purchase an account, and learn how to build a chatbot. This process takes time to learn the platform and how to build a chatot correctly so you can receive the highest conversions from that bot.
2. Use a template from the platform of your choice. Using a template helps speed the process of building your chatbot, but still requires a great deal of time to learn the platform so you can edit the bot to meet your business needs.
3. Get a chatbot built for your business. This way, you can save a lot of time and do not need to learn the platform or can learn at your leisure. Using a chatbot building service like Innovative Chatbots, you can get the right type of bot created for you with the right language to help conversions and / or leads.

No matter which option you choose, you need to make sure the bot speaks to your customers in a way that helps them and you.

How Much Does It Cost To Build A Chatbot?

So now that you know all about chatbots and how chatbots qualify leads, you may be wondering how much does it cost to build a chatbot?

Prices for a chatbot can vary depending on your needs. For more detailed information on the cost of chatbots, please check out our article: How Much Does It Cost To Build A Chatbot.

Summary

To wrap things up, chatbots can be a very useful tool in qualifying leads. They can gather the proper information from the person who is interacting with it, qualify the information by passing only the information when certain steps are given and helping automate the process to cut costs.

If you would like to learn more about how we can build you the perfect chatbot for your business, don’t hesitate to contact us to see how we can help.

If you are looking for a suitable chatbot for business, then we, at Innovative Chatbots, have brought to you some of the best features where chatbots save Time each week by automating your business. Experience business automation at its best with our services and if you want to know more about the features of our chatbots, read on to find out.

Interesting features that will save your time

Better Handling of Accounts

Chatbots can handle your customers’ account in a much faster and efficient manner. Employees are not always able to handle things like password resets or other account related queries as fast as a chatbot. When chatbots take over these tasks, your employees can spend their energy somewhere more important.

Enhanced Customer Service

Better customer service is the key to increased sales. If a customer comes to your site out of business hours and you do not have any employees to attend to that customer, then he/she will return empty-handed. This would mean the loss of sales. But by using a chatbot for business, your customers’ queries will not go unattended.

Seamless Conversations

One of the best things about a chatbot is that your customers can engage with them in a purely conversational manner. The chatbots are programmed to recognize certain phrases and keywords in the queries posed by the customers and thus produce a relevant answer instantly. Moreover, your customers will be more satisfied since they do not have to scour your entire website to find the information they are looking for.

Increased Engagement

Chatbots are one of the best resources you can implement in your business to increase engagement. When you keep your customers engaged by constantly catering to their queries right from the beginning, they are more likely to remain on your website and finally choose to avail your service or buy a product.

Personalized Approach to Your Customers

Our chatbots are programmed to give your customers a personalized approach. By collecting your customers’ past product searches, the chatbots can be programmed to provide your customers with relatable or similar offers that are enticing. This will keep your customers interested.

Increase in Sales

All of the above features will ultimately help to increase your sales and bring you more profits. Chatbots can help the customers get the products or services they are looking for in particular and also provide them with some alternative options. Chatbots can also help them with the checkout procedure and thus ensure that the customer does not back out due to lack of knowledge.

Concierge Services

The online presence of your business is represented directly by your website and chatbots are what virtual helpdesks look like. They serve as the first point of contact for any customer who is visiting your website and the right form of interaction can drive you greater sales. The presence of chatbots ensures that no matter what the time of visit is, your customer is always greeted welcomingly and all their queries are answered.

Benefits of Chatbots

Some of the benefits of chatbots are as follows –

Time-Saving

One of the most important benefits of implementing a chatbot in your business is saving time. Fast and automated answers are the future of online business tactics. Customers are always looking forward to instantaneous help and support from the brand’s side and chatbots can help you achieve that because they can provide their service even at odd hours of the day. The presence of chatbots on your website will save time because a whole working day will not be wasted in procuring answers for a customer.

Money-Saving

If you hire employees who will work day and night, it will lead to greater operational costs in your business. But with chatbots, you can cut down on those costs. This is because chatbots are available for every budget. The price changes depending upon the complexity of service you need them to perform. Moreover, unlike your employees, a chatbot won’t require any paid sick-leaves or vacation leaves and will be available 24/7.

Reduce Human Errors

One of the drawbacks of hiring human employees and making them work for extended hours is the occurrence of errors in work. They can make typing errors or even transpose numbers. But with chatbots, you will not have to face such problems in your business. The chatbots will be running 24/7 without any errors at all. They will always give accurate answers to your employees.

Greater Customer Satisfaction

Satisfaction among your customers is what will keep them coming back to you for your service. Chatbots are available at all times of the day and your customers will always be attended to. Unsatisfied customers do not result in sales. But with the integration of chatbots, you can provide your customers with better service which, in turn, will drive in greater sales.

Rapid Resolution of Simple Issues

When you have chatbots on your website, the can look after the simple complaints and queries that your customers have. Moreover, they can provide a speedy solution as well so that your customer is impressed. Also, having chatbots for such simple tasks will help you to assemble a skilled team of human professionals who will be devoting their time and energy only towards escalated issues. This will improve work efficiency by many folds.

Know Your Users Better

Users often prefer to interact with chatbots rather than humans. Moreover, by picking up specific keywords from the questions asked, chatbots can not only provide the necessary solutions to the customers but also, in turn, ask questions which will bring out more information about him/her. This information when used in the right manner can help you sell more products or services. For example, if your customer says that he/she prefers a particular aspect, the chatbots can show them something similar or something that will entice the customer’s attention. Chatbots can record the data and metrics for future use and also keep a track on trends that the customer is following.

Change the Nature of Marketing

Implementation of chatbots has the ability to completely change the nature of marketing. Subtle persuasions to the customer by showcasing products they like or simply sending reminders about coupons and offers without any need for human workforce is very much advantageous to businesses. Moreover, chatbots can be programmed to track what interests a particular customer has and then provide them with notifications that are relatable.

Integrations

Chatbots can integrate with a number of systems depending on the bot platform you choose. For example, the bots Innovative Chatbots make are perfect chatbots for your business as we can have the data that people provide to the chatbot delivered to another source like your CRM, a spreadsheet, etc.

Facebook

We all know that Facebook is a great tool for business. Chatbots for business pages can also be very useful in your marketing while saving you time. Integrating your chatbot in your website and Facebook page can provide you the feedback from your customer, answer questions, and much more with the need for you to spend time talking to them. Then, when there is the need for human interaction, the chatbot can easily transfer the messaging over to a human to take over the conversation.

Pointers with Chatbots for Business

So now how do you make a bot work for your business? Here are a few ways Innovative Chatbots can help you start and ensure you are pointed in the right direction.

1. Replace web forms with a chatbot.

2. Ask the right questions. A bot can be a great tool or it can be annoying.

3. Have a bot on the right pages. A bot does not need to open on every page. In fact, having one on only the right areas will help with engagement and provide better feedback to you from your customers.

4. Keep things simple. Having overly long text in your bot is just as bad as trying to read that thesis paper with tons of text. Keep your text short and ask questions in between so the person can interact. However, don’t ask too short of questions where you do not get your point across or leave them confused.

5. Make sure your customers know they are talking to a chatbot and not a real person. People do not being duped and it will not make for good customer service. The best way would be to let them know right from the start who they are talking to and that a real person can be contacted quickly at any time.

Why Not Use a Do-It-Yourself Chatbot Service?

Why choose Innovative Chatbots when you can choose a Do-It-Yourself service for free?

This is a great question and one that we hear often! To answer this question, you really need to do your research to see what every different chatbot service offers. It may actually be better for you to use a Do-It-Yourself service if:

• You do not mind limitations to your chatbot
• You do not mind taking time to learn the system and how to create an effective chatbot
• You do not want to add any integrations to your business from the chatbot

Limitations

There are always limitations to the free services. Most free chatbots for business will restrict the use of their premium addons or growth tools.

Having limited services in your chatbot may not be a concern as long as you are getting the services you need. However, remember that you will want to grow your business so you may need these services later which will be an added cost at that point.

Time To Learn

The next issue to be aware of is the time it will take to learn the system and therefore create your chatbot. As most of these services are pretty much drag and drop, it should not take too long to learn. However, it is not going to benefit your business if you have a chatbot that was made in 5 minutes, but does not help your customers. Learning how to ask your customers the right questions, when to ask what question and then use these responses to help your customer is going to take a deal of time to learn unless you want your chatbot to just provide yes no answers which would kind of defeat the purpose of having the chatbot to help your customers.

Programming The Chatbot?

Finally, most free drag and drop chatbot services offer ways to talk to your customers and build your lists, but do not offer programmatic ways to allow your chatbot to work with your business without added costs. For example, it can be hugely beneficial for your business to have the responses from your bot to be saved to a spreadsheet or your CRM. If the chatbot service does not offer it, then your chatbot will only be minimally beneficial to you.

On the flip-side, if the chatbot does offer programmatic ways to allow your chatbot to benefit your business through integrations or simple programming, unless your a programmer, how long will it take you to learn to program the chatbot to fit your needs?

These are just a few of the things you need to pay attention to when looking for a Do-It-Yourself chatbot service.

If you would like to save both time and money and at the same time taking your business to the next level, Innovative Chatbots for your business is the most affordable and efficient solution. Moreover, with our chatbots, you will be able to handle an increased number of customers at once 24/7 while driving a greater amount of sales in a month. We, at Innovative Chatbots, have built a chatbot for business that will give you a comprehensive solution to all your business needs and take your productivity levels up a notch. So, come and experience a better business strategy with our chatbots!

Well, here’s what’s in it for you and your business after implementing a chatbot:

Greater reporting of what’s most important to your online visitors.

What your online customers say is important. What they DON’T say is often as, or even more, important.

When you visit a website now, and you find what you’re looking for, like in a brick-and-mortar store, you browse and/or buy and then leave, right? Sure, you do.

When you’re in the same brick-and-mortar store, and no one is working or attentive to you, what do you do? Exactly, you either have to search for help or you leave; well, there’s NO DIFFERENCE when it comes to your website!

An online customer that has unanswered questions or zero engagement will either call into your store to seek the answers they want or need – OR, they log off and go about their life. Either is suboptimal or poor in the business sense. Or, for that matter, for customer experience and engagement. It’s BAD.

If you don’t have a way to engage and ‘be there’ for each unique visitor, no matter the time of day – opportunity is consistently missed.

Businesses spend a good amount of money, time and effort to get online visitors to their website. Effort, energy, personnel and market dollars/ad spend are also largely spent. How much is then spent to keep the visitor remaining on the site, engaged, and/or excited to buy or visit? Without a Chatbot – ZERO!

What about a way to provide you valuable feedback (both the positive and the negative) from a visitor? Hearing negative feedback, or worse yet, not hearing it, from review sites can be prevented. These sites, often viewed by many, can make a big impact in a customer’s eyes. Yet, the impact which could have happened had you known about the issues, could have been positive. Having a way to communicate providing feedback while they’re on your website is crucial!

You, like many other companies, are likely spending your marketing dollars trying to attract the ideal clients to your website. You are as likely placing extra marketing spend on advertising promotions, specials, new product/service lines, discounts, holiday specials, etc. Chatbots are not only great listeners, they’re terrific advertisers as well! Why not take the warm leads that are live on your site and actively maneuvering around your company’s online presence to present to them any and every promotion or marketing message that pertains to them while they’re there?

Chatbots present a great way to ‘live test’ A/B products/services while your customers are online. On demand reporting allows you to know exactly what’s hot, and what’s not, by the responses (or lack thereof) of anything you wish to place emphasis on in your website.

Recognizing buying behaviors, customer engagement levels, feedback, and responses will be invaluable to your company. Don’t rely solely on Google Analytics, tags, pixels, and other means of tracking customer behavior to direct change – rely on the actual CUSTOMER and their interactions with your chatbot! This is the most reliable, accurate, and consistent customer feedback you can actually make strategic decisions with.